How Treating Employees Like Customers Transforms Performance and Belonging | Mark LeBusque

After becoming painfully aware that he cared more about the numbers than the well-being of his employees, Mark LeBusque began to question his management philosophy. An insight to start thinking of his employees like customers helped Mark breakout of the "employees as inputs to production" model that previously informed his thinking. With this shift in management style, Mark was able to lead his team to unprecedented levels of growth and a new found sense of belonging.

In this revisited episode, Dart and Mark discuss management, belonging, emotional labor, and what happens when leaders stop treating work as a system to control and start treating it as a human relationship.

Mark is internationally known as the Human Manager. He is a Harvard-trained speaker, facilitator, mentor, coach, and author focused on making businesses more human-centric.

In this episode Dart and Mark discuss:
- Why results can hide bad management
- What happens when people feel like inputs
- Why belonging changes how people work
- Why management is really relationship work
- How trust changes team performance
- Why discomfort can lead to growth
- The difference between metrics and meaning
- How leaders create psychological safety
- Why some workplaces make people feel invisible
- What work costs us emotionally
- And other topics…

Mark LeBusque is an Australian speaker, facilitator, coach, and author known for his work on human-centered leadership and workplace culture. After more than 25 years in sales, operations, and executive leadership roles, he developed his “Human Manager” philosophy, which focuses on belonging, trust, and human connection at work. He is the author of Being Human and The Little Book of Human, and works with leaders and organizations around the world to build healthier workplace relationships and cultures.

Resources mentioned:
Being Human: Why Robots Are Not the Answer to Business Success, by Mark LeBusque: https://www.amazon.com/Being-Human-Robots-Business-Success/dp/0995429618
Seeing Like a State: How Certain Schemes to Improve the Human Condition Have Failed, by James C. Scott: https://www.amazon.com/Seeing-like-State-Certain-Condition/dp/0300078153

Connect with:
LinkedIn: https://www.linkedin.com/in/marklebusque?originalSubdomain=au
Website: https://marklebusque.com/

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.